#ActionCOACH scores big, gets world class client satisfaction score

ActionCOACH® Scores World Class Designation for Client Advocacy

2019 Net Promoter Score Places ActionCOACH Among Elite Global Organizations

#ActionCOACH scores big, gets world class client satisfaction score

(Las Vegas, NV) – ActionCOACH®, the world’s largest business coaching franchise, today announced the results of its annual Client Satisfaction Survey conducted by independent research company, WorkBuzz. This year’s survey included client responses from the U.S., Caribbean, South Africa, Australia and New Zealand once again places ActionCOACH amongst WORLD CLASS organizations with an overall score of 72, the U.S. scoring a 78! Outperforming other global organizations such as Apple, UPS and American Express, ActionCOACH continues to make client satisfaction a major priority.

The client satisfaction survey uses the universally accepted and respected Net Promoter methodology and allows ActionCOACH to share best practices to ensure that clients worldwide are receiving the highest level of service and a great return on their investment. Some of the other highlights of the survey include;

• 82% of clients would recommend ActionCOACH to a friend or business associate

• 93% of clients agree that ActionCOACH has a powerful suite of business solutions

• 93% of clients said ActionCOACH is worth the investment

• 97% of clients said ActionCOACH makes a positive difference to their lives

• 89% of clients agree they have a better work-life balance when working with ActionCOACH for +5years

• 77% stated that since working with ActionCOACH their revenues have increased

“At ActionCOACH we strive to provide more value and get better results for every client our coaches work with, year over year,” said Brad Sugars, CEO and founder of ActionCOACH. “It is critical that measure client satisfaction to ensure our standards remain among the world’s best. The Net Promoter Score (Client Advocacy Score) is proof that we are meeting objectives and making a real difference in our client’s lives.”

ActionCOACH adopted Net Promoter in 2018 and works with an independent research organization to collect client feedback. The survey was conducted August through September 2019 and included more than 500 individual client responses from three continents. Each region and every participating certified ActionCOACH gets a personalized report.

“We are so honored to be recognized in this way,” ActionCOACH founder Brad Sugars said. “At ActionCOACH, we believe relationships are important. They are at the core of all that we do, both internally and externally. It’s the basis of our business and our success. We are proud to be recognized for the work that we do.”

About ActionCOACH®

ActionCOACH is the world’s largest business coaching franchise, was established and founded in Brisbane, Australia by Brad Sugars in 1993 when the concept of business coaching was still in its infancy. Since franchising began in 1997, ActionCOACH has helped business coaching become mainstream and has grown the company presence in more than 70 countries and now has nearly 1,000 coaches assisting businesses worldwide. ActionCOACH specializes in coaching small to medium-sized businesses as well as executives, and their teams. ActionCOACH maintains its growth and strategic alliances by continual development of cutting-edge innovative technology, proven business processes, and systems to add value, satisfaction and additional income streams for its franchisees.